Have you pressed ‘refresh’?

There is a sort of unspoken rule in IT world: if it doesn’t work, try turning it off and on again and see if it helps. Sometimes it actually helps. What also helps is using own brain to determine, whether the aforementioned method fits the situation. Anyway…

Missed the MOUNT(ain) on the write

Most of the times, error messages give you a hint on the situation. There are times though when the message literally says, what is wrong. There are times when people manage to miss that…

Level it, bro

Even though it was kind of difficult, I finally have a good example. Sort of.

Do you even KCS, bro? Part 1

KCS is important. It helps to organize the knowledge and makes it easy to share. But what’s more important is to think about what to capture and how to do it.

Do you take cache?

Engineers are like servers. Sometimes they run out of RAM and start acting up…

Dem mouse moves

Once, a customer had an issue with a WYSIWYG platform, so they created a ticket where explicitly described the symptoms and even provided a video. I need to point out though, their general savviness is way above average which noticeably affects their requests and questions.